FREQUENTLY ASKED QUESTIONS
Do you have a question? look here
Welcome to our Cybersecurity FAQ, designed specifically for Canadian business owners. Whether you run a small shop in Toronto or a growing company in Alberta, these answers will help you understand and protect your business from cyber threats common in Canada.
What is cybersecurity, and why do Canadian businesses need it?
Cybersecurity is protecting your computers, networks, and data from theft, damage, or unauthorized access. In Canada, cybercrime is a top threat, and nearly two-thirds of Canadian businesses have experienced a cybersecurity incident. Good cybersecurity protects your data, reputation, and keeps you compliant with Canadian laws.
What are the most common cyber threats facing Canadian businesses?
- Phishing emails (scams trying to steal information)
- Ransomware (malware that locks your files for ransom)
- Data breaches (hackers accessing sensitive data)
- Weak or stolen passwords
- Attacks on business partners or suppliers
Are there Canadian laws about protecting business data?
Yes. The Personal Information Protection and Electronic Documents Act (PIPEDA) applies to most businesses in Canada. In Alberta, the Personal Information Protection Act (PIPA) also applies. These laws require you to protect personal information and report serious breaches to authorities and affected individuals.
What simple steps can I take to protect my business?
- Use strong, unique passwords and enable multi-factor authentication
- Keep all software and devices updated automatically
- Install anti-virus and firewall software (consider free Canadian Shield DNS firewall from CIRA)
- Regularly back up your data, including offsite or in the cloud
- Train your staff to recognize suspicious emails and links
Do I need to hire a cybersecurity expert?
Not always. Start with basic protections and free Government of Canada resources like the Get Cyber Safe Guide. If your business handles sensitive data or has complex systems, consider working with a Canadian cybersecurity provider for regular assessments and monitoring.
What should I do if I think my business has been hacked?
- Disconnect affected devices from the internet
- Change all passwords immediately
- Contact your IT provider or a cybersecurity expert
- Notify customers if their information may be at risk
- Report the incident to the Office of the Privacy Commissioner of Canada (and to the Alberta Commissioner if you’re in Alberta)
Is cybersecurity expensive for small businesses in Canada?
Basic protections like strong passwords, software updates, and backups are low-cost or free. More advanced solutions can be scaled to your budget. Remember: the cost of a cyberattack is almost always higher than prevention.
How often should I train my employees?
At least once a year, and whenever you introduce new systems or see new types of cyber threats. Regular reminders and short training sessions keep everyone alert.
What is multi-factor authentication (MFA), and why is it important?
MFA means you need more than just a password to log in-like a code sent to your phone. It’s one of the best ways to stop hackers from accessing your accounts.
How do I choose a cybersecurity provider in Canada?
Look for providers with a strong reputation, experience with Canadian regulations, and clear service agreements. Ask about their response times, reporting, and customer support.
Are there free Canadian cybersecurity resources I can use?
Yes!
- Get Cyber Safe Guide for Small Businesses
- Canadian Centre for Cyber Security
- CIRA Canadian Shield DNS Firewall1457
What happens if I don’t follow Canadian privacy laws?
You could face fines, legal action, and loss of customer trust. It’s essential to understand your obligations under PIPEDA and, if you’re in Alberta, PIPA.
LETS CONNECT WITH US
Keep Your Canadian Business Cyber Safe!
Cybersecurity doesn’t have to be overwhelming. Start with these basics, use Canadian resources, and ask for expert help when needed. Protect your business, your customers, and your reputation.